What we heard from people using Workwise services

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This year’s “Are we working for you?” survey gathered feedback from people during March 2023. We wanted to hear directly from people so that we can improve our services and enable their voices to contribute to future developments.

This year we followed a new approach for our survey:

• Survey questions were refreshed and simplified, encouraging people to make comments
• Demographic questions were omitted to reduce the survey length and make it easier to complete
• An additional question was asked so that we could understand people’s preferences on how they prefer to meet, post-COVID
• The survey could be filled out as a hard copy form or online
• Employment consultants invited people to complete the feedback survey, usually at their face-to-face meetings
• A link to the online form was sent via email and text message to reach approximately 1,500 people
• Spot prizes were offered to people who completed the survey online.

Here’s what people said:

“My employment consultant gives me hope that I am a worthy person and will get a job”

“Workwise listened to what I would like to be and believed in my goals”

“I have felt safe in sharing information throughout the time with my employment consultant. My voice has always been heard and respected”